Medicare broker vs. Medicare agent: what's the difference?
In everyday use, “Medicare agent” and “Medicare broker” usually mean the same thing: a licensed professional who helps you compare and enroll in Medicare plans. The more useful distinction is whether that person is independent or captive — that is, how many insurance companies' plans they can offer you.
Independent vs. captive
An independent agent or broker is appointed with several insurance companies, so they can compare plans from multiple carriers. A captive agent represents a single company and offers that company's plans only. Neither is automatically better, but it helps to know which you are talking to — any agent, independent or captive, may not offer every plan in your area.
What it costs you
Whether you call them a broker or an agent, a licensed Medicare professional generally does not charge you for help — they are paid commissions by the insurance carriers whose plans they offer. Because of that, a useful question to ask anyone is simply: “Which carriers are you appointed with?” For information on all of your options, you can also contact Medicare.gov, 1-800-MEDICARE, or your SHIP.
Frequently asked questions
Is a Medicare broker different from a Medicare agent?
In practice the terms are used interchangeably for a licensed professional who helps with Medicare plans. What matters more is whether they are independent (multiple carriers) or captive (one carrier).
Do I pay a broker or agent?
No. Licensed Medicare agents and brokers are paid by the insurance carriers whose plans they offer, so their help is generally free to you.
This is general education, not personalized advice, and plan details change every year. For all of your options, contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Assistance Program (SHIP) at shiphelp.org.